Terms and Conditions of the "COrdering" Application

The COrdering platform and mobile application (hereinafter: the “Application” or “COrdering”) is a B2B digital platform intended for business entities in the hospitality and food industry (Partners), as well as corporate users who order meals for their employees (Clients and Users).

The Application enables Partners to receive and process orders for food and beverages from Clients and Users, digitize their menus, manage their offerings, and receive payments through an integrated payment system.

The Application was created by NISTRUCT DOO NIŠ (MEDIJANA) – CORDERING BRANCH 1 NIŠ, with its registered office at Mladih Street 4, Niš (Medijana), Serbia.

“Nistruct” — the company NISTRUCT DOO NIŠ (MEDIJANA) – CORDERING BRANCH 1 NIŠ
“Application” or “COrdering” — the software platform and mobile application
“Partner” — a catering service, restaurant, retail store, or other business entity using the Application
“Client” — a business entity using the platform to place orders
“User” — an employee or authorized representative of the Client
“Offer” — products and services listed by the Partner
“Order” — a request for goods or services
“Forwarded Order” — an order sent to the Partner
“Accepted Order” — an order confirmed by the Partner
“Cash Payment” — payment made directly to the Partner in cash
“Online Payment” — electronic payment processed through the Application
“Agreement” — business cooperation agreement between Nistruct and Partner
“Commission” — fee for using the Application
“Settlement” — transfer of funds to the Partner
“Personal Data” — any data relating to an identifiable individual

These Terms of Use regulate the rights and obligations of Nistruct, Partners, Clients, and Users in relation to accessing, installing, and using the COrdering Application.

These Terms form an integral part of the Business Cooperation Agreement.

For Partners, these Terms become binding upon execution of the Agreement. For Clients and Users, they become binding upon registration or use of the Application.

Users who do not accept these Terms must immediately stop using the Application.

Nistruct shall ensure functional and continuous operation of the Application, aiming for at least 99% availability on a monthly basis, excluding maintenance, force majeure, or third-party issues.

Planned maintenance will be announced at least 48 hours in advance.

Nistruct complies with applicable data protection regulations, including local laws and GDPR where applicable.

Nistruct reserves the right to modify or discontinue parts of the Application.

All intellectual property rights belong exclusively to Nistruct.

Nistruct provides Partners with access to reports and commission calculations.

Nistruct is not responsible for misuse of the Application by users.

The Partner agrees to use the Application in accordance with applicable laws and the Agreement.

The Partner may manage and update their Offer and must notify Nistruct of changes.

The Partner is responsible for protecting login credentials.

The Partner may not transfer or sublicense access to third parties.

The Partner guarantees the legality, safety, and accuracy of all products and services offered.

Prices must reflect actual selling prices.

The Partner is responsible for issuing fiscal receipts.

The Partner is responsible for errors in orders.

The Partner may use other sales channels unless agreed otherwise.

The Client/User may browse offers and place orders.

They are responsible for the accuracy of provided data.

They must collect and pay for orders on time.

They bear responsibility for uncollected orders.

Misuse of the Application is strictly prohibited.

7.1 Roles in Data Processing

Nistruct, Partner, and Client may act as controllers or processors depending on the context.

7.2 Purpose of Processing

Data is processed to provide services, handle orders, provide support, and meet legal obligations.

7.3 Data Subject Rights

Users have the right to access, correct, delete, and transfer their data.
Contact: info@cordering.com

7.4 Security Measures
data encryption
access control
system protection
regular backups
7.5 Incident Handling

In case of a data breach, Nistruct will notify authorities within 72 hours and inform affected parties.

7.6 Data Transfer Outside Serbia

Appropriate safeguards will be applied when transferring data internationally.

Nistruct is not responsible for:

product quality
order accuracy
delivery
fiscalization

Nistruct is not liable for misuse of the Application.

Liability is limited according to the Agreement.

9.1 By the Partner

Use terminates upon termination of the Agreement.

9.2 By Nistruct

Access may be suspended or terminated due to:

breach of Terms
non-payment
suspected fraud
legal requirements

Final settlement will be completed within 14 days.

Nistruct may modify these Terms with 15 days prior notice.

Continued use implies acceptance.

These Terms are governed by the laws of the Republic of Serbia.

Applicable regulations include:

Law on Obligations
Data Protection Law
Electronic Commerce Law
Consumer Protection Law
Fiscalization Law
Payment Services Law
GDPR (where applicable)

If any provision is invalid, others remain in force.

These Terms apply from the date of publication.